Make up Tokens

How to redeem a make up token
To redeem a make up token you must use our FSS App or online Parent Portal. To Redeem via App  Login and check that the correct location is showing ...
Mon, 30 Aug, 2021 at 12:08 PM
I recorded an absence but cannot find my token
Tokens are not issued at the time of recording an absence. They will be issued onto your swim account after the class you are absent from is completed.  You...
Tue, 23 Aug, 2022 at 2:07 PM
How to record an absence
For any class that you are going to miss, you need to let us know via our FSS App or online parent portal PRIOR to the class starting to receive a token. L...
Thu, 26 Aug, 2021 at 2:46 PM
Make up token expiry
Our make up tokens have no expiry. This allows plenty of time to redeem your token to make up your missed lesson. Tokens can only be redeemed for make up cl...
Thu, 23 Nov, 2023 at 2:18 PM
Transferring make up tokens
Tokens cannot be transferred to another student, they must be redeemed by the student that has accumulated them. 
Wed, 7 Jul, 2021 at 10:46 AM
I was absent, but there is no make up token on my account
Tokens are only issued if you record your absence before the class begins. By doing this it opens a temporary space for someone else to redeem their token. ...
Wed, 7 Jul, 2021 at 10:58 AM
I cannot find a make up class that suits my schedule
Make up lesson spaces are subject to availability. Unfortunately we cannot cater to everyone's schedule. Our schedule changes throughout the year and ot...
Wed, 7 Jul, 2021 at 11:03 AM
Restricted make up token
Tokens can only be used whilst you have an active booking. Do you still have an active enrollment with us? If you have cancelled your lessons you will find ...
Thu, 26 Aug, 2021 at 2:50 PM