To redeem a make up token you must use our FSS App or online Parent Portal.
To Redeem via App
Login and check that the correct location is showing at the top of the screen. If not, select "More" (bottom right) and "Switch locations" and then select the correct location where you swim.
Select "Account"
Click on "Makeups" under the student's name then click "Use Token" on the token you wish to use (oldest tokens show at the top).
Classes in the student's level that have a space available that day will show as open.
Click the > on the right hand side of the class you wish to book. Click "Use Token" to confirm.
If no classes show, there are no spaces available that day. Please be sure to change the calendar date (top right) to see what is available the following day. Please note that you are only able to book makeup lessons up to two days in advance.
To Redeem via Parent Portal
Login and check that the correct Location is showing in the top right of screen. If not, click on the location button (the first of the three buttons in the top right corner of screen) and then select the correct location where you swim.
Select "My Account"
Click on "Makeups" under the student's name then click "Use Makeup Token" on the token you wish to use (oldest tokens show at the top).
Classes in the student's level that have a space available that day will show as open.
Click on the class you wish to book then select "Submit Request." An E-mail confirmation will be sent to the E-mail address on your swim account.
If no classes show, there are no spaces available that day. Please be sure to change the calendar date (next to the "Choose a Makeup date:") to see what is available the following day. Please note that you are only able to book makeup lessons up to two days in advance.