Payment query

Why is my direct debit more than usual?
Your monthly direct debit payment can vary each month. The payment is based on how many swim lessons you or your child have booked in for the month ahead.  ...
Thu, 26 Aug, 2021 at 2:58 PM
Cost - How do I pay for lessons?
When enrolling yourself or children into swim lessons, you will be required to provide a payment method of either a credit card or debit card at the checkou...
Tue, 23 Aug, 2022 at 2:03 PM
How do I stop my direct debit payment?
If you would like your direct debit payments to stop, you need to send an email to info@fultonswimschool.co.nz before the 28th of the month with your cancel...
Thu, 2 Sep, 2021 at 9:58 AM
Do you offer refunds, credits or transfers if I cancel?
Once payment has been made and you then decide to withdraw your child from swimming lessons there will be no refund or credit for the payment made. &...
Thu, 19 Aug, 2021 at 11:54 AM
Why have I been charged a late fee?
Fees for our swim programmes during the year are to be paid in advance by monthly Direct Debit from a nominated credit or debit card on the 1st of each of e...
Thu, 19 Aug, 2021 at 12:18 PM
Is my credit or debit card information secure?
Your credit or debit card information is saved securely in your online account.  You are able to update or change your credit or debit card yourself on the ...
Thu, 26 Aug, 2021 at 3:01 PM
How much do lessons cost?
You can find the cost of lessons on our website. Please select the LOCATIONS tab at top of webpage for your area and you will find the cost per lesson for y...
Tue, 23 Aug, 2022 at 2:14 PM
How can I access my Statement?
You are able to access your Statement on your Parent Portal (via our website) by following the below steps.  Login, select My Account, select Transaction Hi...
Tue, 6 Dec, 2022 at 1:33 PM